A. General – Salesforce
How do I manage the Cloud Recovery Backups for Salesforce service?
The service is managed via the Cloud Recovery Customer Portal and the Veeam Backup for Salesforce interface. The Cloud Recovery Customer Portal and Veeam Backup for Salesforce interface allows you to:
- Configure your Salesforce backup
- Set your Salesforce backup scope and retention period
- Access self-service restore tools
- Open customer support and billing tickets
- View your invoices
How often will my Salesforce data be backed up?
Your Salesforce data will be backed up once daily. More frequent backups are possible.
Please Get in Touch with us to discuss your backup schedule requirement.
What limitations are there to Cloud Recovery Backup for Salesforce?
Cloud Recovery backups use Veeam’s Salesforce backup software.
The limitations of the Veeam backup software are listed here: https://helpcenter.veeam.com/docs/vbsf/userguide/limitations.html?ver=10
Can we supply our own Veeam Backup for Salesforce licence?
There are two licence options available.
Customers can bring their own licences or we can resell Veeam Backup for Salesforce licences to customers.
What level of management is included with Cloud Recovery Backups for Salesforce?
We provide a private containerised processing instance of the Veeam Backup for Salesforce software to each individual customer.
We manage the AWS resources for each private instance.
We also look after the security of each instance which includes applying software updates to the operating system and Veeam software components.
B. Trust - Salesforce
How do you keep backup data safe?
We take the security of our backups very seriously. To ensure the safety of your data, we encrypt all data in transit and at rest. Additionally, we follow the ISO27001 standard for information security management.
We are dedicated to limiting both technical and social attack vectors. In order to achieve this, we only accept electronic service tickets as a means of contact regarding the services we provide to you. Furthermore, access to our service desk is strictly controlled through the required use of individual user two-factor authentication (2FA).
We also never publish case studies about our backup customers.
Do you enforce multi-factor authentication for service management?
Yes, access to the Cloud Recovery Customer Portal requires multi-factor authentication for all enrolled users.
Do you security screen your employees?
Yes, all employees are security screened.
C. Regulatory - Salesforce
Are you an established company? Where are you based?
Cloud Recovery is a service by Extraordinary Managed Services Ltd. We are a United Kingdom based business, with offices in London and Edinburgh.
We have been providing data protection solutions to customers for over 20 years. In that time, we have protected the data of a wide range of organizations, including small businesses, banks, insurers, and government organisations. Our extensive experience and expertise in data protection have made us a trusted provider of these services to customers in a variety of industries
Do you process any customer metadata outside of the United Kingdom?
No, all customer metadata is processed in the United Kingdom.
D. Pricing and ordering - Salesforce
Are credit and debit card details held securely?
Yes. Your credit and debit card details for initial and recurring payments are processed and stored by our payment gateway provider who are Level 1 PCI compliant.
The Payment Card Industry Data Security Standard (PCI DSS) is a set of security standards designed to ensure that companies that accept, process, store or transmit credit card information maintain a secure environment.
How do I order Cloud Recovery Backup for Salesforce?
Please Get in Touch with us to order.
Ordering via the website will be available soon.